The phone module area where information about possible missed calls is shown. A perfect example would be switching from your desk phone to your mobile when you need to leave your office but would like to continue your call. During a live call, you can use the Switch Phone button to initiate ringing across all registered devices so the user to continue the call on another device.When trying to transfer a call via gloCOM, when choosing a contact from your list you can now see the google and outlook contacts in dropdown list.Īlso, users can press enter to confirm transfer. The gloCOM user is now able to add Allison Smith to the existing call with John Doe and all 3 participants will now hear each other. He receives a call from Allison Smith while speaking to John Doe. One simple scenario is:Ī gloCOM user is talking to John Doe. Transfer to another ongoing call: If a user has 2 or more active calls, he can transfer the calls from one to another.mobile phone) and transfer the call to it. Blind/transfer to a phone number: Type in some number (i.e.With your mouse click and hold any contact from the contact list, then drag the selected contact from the gloCOM list to the phone module area, and Release (Drop) the contact.This feature enables you to see entered DTMF in the call window, so you can make sure you have entered the correct digits. You can stop receiving remote DTMF by either pressing the icon again, clicking on the "Stop Remote DTMF" button or by ending the call. After activating, DTMF that other side inputs are written wherever your cursor is positioned. Inside the call window, there is an icon for activating this feature. This way caller does not "send credit card" by voice, but rather through DTMF, straight into the field on a Agents "turn on" an option in gloCOM that will detect DTMF from the caller, and enter them into a text field by "simulating keypress" with DTMF digit. The user is on a phone call with an agent, and the caller needs to perform a payment, he needs to say his credit card obviously. Click on the Dial icon to place a call.Use the Phone module dial keypad or keys on your keyboard to enter the phone number you want to dial.Click on the Phone module icon to show the Phone module.
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Redirects to our official website: Additional documentation and guides are available on our official website If you still have any questions, please feel free to contact our support department.
Refer to the Preferences chapter for detailed instructions. When a user presses the “Park” button inside call window they are presented with a drop-down so they can choose a lot to park. In the PBXware there is a default parking lot defined in Access Codes. Once a call is parked, it can be picked up by anyone at any location by dialing the parked extension.
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Password: Password assigned to the extension The provided email address is used as a username for logging into Online Self Care Email: The email address assigned to the extension.In order to login to Online Self Care, point your browser to: (For Example: ) Tools -> Preferences -> Video -> Surveillance Camera.
This option will work only if you have your surveillance camera set up on the IP address in Based on your choice, an additional window will open next to gloCOM. Offers the choice to send a fax or view received faxes. Please download gloCOM 6.2 from our official website After the download is finished, click on the icon to start the installation. We suggest to always use the standard setup.exe instead of the MSI package if possible because the standard setup.exe takes care of prerequisites and installs them automatically for the user.
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